01 / CAPTURE
Capture every voice
Bring feedback from multiple customer touchpoints into a single enterprise feedback environment.
Complete Feedback Eco-System
Listen better.
Improve continuously.
FEX360 brings customer feedback from every important touchpoint into one enterprise platform—so organizations can understand experience, identify service gaps and turn feedback into meaningful operational improvement.
Enterprise Feedback ManagementMulti-channel · Analytics · Action
Product Overview
One platform for continuous customer experience improvement.
FEX360 is an enterprise feedback management platform built to collect, manage, analyse and act on customer feedback from multiple channels through a centralized dashboard.
From a QR code at a service point to a survey sent after an interaction, FEX360 connects the voice of the customer with the teams responsible for improving the experience.
Multi-channel feedback collection
Centralized feedback dashboard
Real-time analytics
Department-wise reporting
Actionable performance insights
Management KPI dashboard
Why FEX360
Feedback is valuable only when it leads to better decisions.
FEX360 moves feedback beyond collection. It gives management a connected view of customer sentiment, service performance and improvement opportunities across departments, branches and locations.
02 / UNDERSTAND
See what is changing
Use live dashboards, trends and comparative reporting to understand experience and service performance.
03 / IMPROVE
Turn insight into action
Identify service gaps, prioritize improvement opportunities and build a continuous improvement culture.
Feedback Collection Channels
Collect feedback wherever your customers are.
FEX360 supports practical collection methods across physical service environments and digital journeys, with the flexibility to connect to existing applications.
QR Code Feedback
Let customers submit feedback instantly by scanning a QR code at the right moment.
Tablet & Kiosk
Collect feedback at service counters, receptions, exits and other high-value touchpoints.
Mobile Devices
Responsive feedback experiences designed for smartphones and tablets.
Email Surveys
Send personalized feedback requests after customer interactions and service events.
Website Forms
Capture feedback directly through corporate websites and digital portals.
API Integration
Connect FEX360 with existing enterprise applications and digital platforms through secure APIs.
Dashboard & Analytics
Transform feedback into actionable business insight.
FEX360 gives management a real-time view of customer satisfaction and service performance, making it easier to identify trends, compare locations and focus improvement efforts where they matter.
- Overall customer satisfaction score
- Real-time feedback dashboard
- Department-wise performance analysis
- Branch & location comparison
- Service trend analysis
- Feedback response monitoring
- Custom reports & export
Enterprise Benefits
From customer opinion to measurable operational improvement.
FEX360 is designed to help organizations make feedback part of the operating rhythm—not a report that disappears after it is collected.
Improve Customer Satisfaction
Understand expectations continuously and use feedback to improve the experience customers receive.
Data-Driven Decisions
Use real-time dashboards and actionable reports to support informed operational decisions.
Service Quality Monitoring
Measure service performance across departments, branches and business units.
Faster Issue Resolution
Identify customer concerns early and initiate corrective action before issues escalate.
Centralized Feedback Management
Manage feedback from multiple channels through one centralized enterprise platform.
Continuous Business Improvement
Build a culture of learning, operational excellence and customer-centric growth.
Designed for Enterprise Operations
Flexible enough for the way your organization works.
FEX360 can be configured around organizational requirements while remaining connected to the broader technology environment.
CUSTOMIZE
Feedback forms your way
Customize forms, questionnaires, rating scales, languages and branding to suit organizational requirements.
SCALE
Built for multiple locations
Manage branches, departments, business units and service locations through a centralized dashboard.
CONNECT
Work with existing systems
Operate independently or connect FEX360 with existing enterprise applications using secure APIs.
Frequently Asked Questions
Questions about FEX360.
Can feedback forms be customized?
Yes. Feedback forms, questionnaires, rating scales, languages and branding can be customized based on organizational requirements.
Can FEX360 support multiple branches?
Yes. FEX360 supports multiple branches, departments, business units and locations through a centralized management dashboard.
Can we compare branch performance?
Yes. FEX360 provides branch-wise, department-wise and service-wise comparative analytics to identify performance trends and improvement opportunities.
Can FEX360 integrate with our existing systems?
Yes. FEX360 can operate independently or integrate with existing enterprise applications using secure APIs.
Ready to improve customer experience?
Turn every customer interaction into an opportunity.
Discover how FEX360 can help your organization collect meaningful feedback, monitor service quality and drive continuous improvement through actionable insights.